Maintain Existing Customer
By instituting a relationship with customers, hence, understand their behavior, context & foster the relationship
AI-Driven Loyalty for Smarter Customer Connections
Your smarter loyalty journey starts here
— Where AI transforms insights into action and revenue
Beyond connecting brands and consumers, we also:
Motivate Customers to spend more
With points, rewards, exclusive deals for cross and up selling and diverse portfolio.
Attract and Acquire New
Because loyalty program acts as a differentiator to attract new customers and give opportunity for cross selling.
Empowering brands with AI-driven loyalty to overcome engagement challenges effortlessly
Let’s begin with our comprehensive solution designed to help you by...
Offering Incentives
Convince customers to stay with our brands because of their financial benefits: collected points, rewards and exclusive deals.
01
Improving Brand Experience
Keep engaging to improve brand experience and gain their emotional benefits: brand’s experience, satisfaction, loyalty.
02
Customer Experience Solutions
Loyalty Marketing
Solution
Explore MoreCustomer Data
Platform (CDP)
Explore MoreProudly introducing our loyalty solutions - Built on years of experience and deep insight into customer loyalty
Behaviour
Outcome
After The Integrated Loyalty Programs
Members Acquisition Rate
8x
Higher Members acquisition rate/year
Organically
> 45%
Active Members
Previously > 30% Active Member
Members Contribution To Sale
> 70%
Average Purchase Frequency/Year
> 4x
AVG. Transaction Value Per Member
2.5x
AVG. Active Members Spending/Year
2x
Business
Outcome
Brands
The program has been continuously used as the main asset to attract more brand principle to join the ecosystem, including take over brands from other retailer
Partner
The program has been able to attract more strategic partnership in creating combine forces and do co-creation together
Customers
Member sales contribution & activeness has increase substantially which subsequently reduce the attrition rate. The retailer positioning is more prominent than the brand positioning in the market
Market
The retailer continue to hold high market share and giving foundation to expand internationally in South East Asia. As a public company, the shareholders continue to acknowledge that the loyalty program is the most critical assets for the company to grow.
05Industries
(FMCG, Fashions, Retails, Automotive, F&B)
A Proven Track Record Of
Success As The #1 020 Retail
Group In Indonesia
175+
International Exclusive Brands
3,200
Retail Store
11M+
Loyalty Members
GTech's digital solutions are trusted by 200+ international brands and group companies
See How We Can Drive Results
E-commerce
MAP (Mitra Adiperkasa)
Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.
E-commerce
Index Living Mall
Index Living Mall is a Thailand-based furniture retailer. For over 40 years Index Living Mall has been committed to creating a balanced living for all customers by delivering thoughtful, smart design solutions.
E-commerce
Bricks Lego
BricksActive is a LEGO Certified Store (LCS) in Indonesia under PT. MAP Aktif Adiperkasa, which has already established its offline retail in Indonesia, including the LEGO Store
